We take customer feedback of any kind very seriously. If you feel there are areas we can improve on or to make a complaint through our complaint page or contact us at:
By letter to: Badger Loans Limited, Registered Office: c/o IAW Accountancy Services 5,
Hyde Rd, Paignton, Devon, TQ4 5BW
Please remember before you ring or write to us that this is an information only website and we cannot discuss any aspect of your loan with you. That is between you and your lender, not us. If you have a technical question or query to do with the running of the site then please go ahead and get in touch.
What we will do
We will acknowledge and record your complaint and try to resolve it by the end of the next working day. But some complaints may take longer to resolve and we will then write to you to:
let you know we’re investigating your complaint and when you may expect to hear from us
give you a complaint reference number and a contact number should you need to contact us
Our Final Response
Although regulations allow us 8 weeks to resolve customer complaints, we’re committed to resolving them as soon as possible. We’ll keep you informed of our progress throughout. Once we’ve thoroughly looked into your complaint, we’ll send you our Final Response. This will tell you what we found out. It will also give you our decision and if applicable, what we plan to do.
Independent review
If you are unhappy with our decision and wish to take it further, you may ask the Financial Ombudsman Service (FOS) to review your complaint. This is a free, independent service for resolving disputes.
You may refer your complaint to the FOS at any time, but they will need our agreement to investigate complaints where:
we haven’t had the opportunity to put things right! we have not exceeded the 56‐day timescale and have not yet issued our Final Response letter.
If you decide to refer your complaint to the FOS after we have issued our Final Response, you should do so within 6 months of the date on our Final response letter.
Filing a complaint with Badger Loans is a straightforward process designed to address your concerns effectively. Customers can submit their complaints via email or by writing a letter to the company's registered office. It’s important to include all relevant details regarding your issue to ensure a thorough investigation.
When submitting your complaint, make sure to provide your contact information and any reference numbers related to your loan. This will help us expedite the resolution process. Our team is committed to acknowledging receipt of your complaint promptly and keeping you informed throughout the investigation.
Timeline for Complaint Resolution
Badger Loans aims to resolve customer complaints as quickly as possible, typically within eight weeks. This timeline is in accordance with regulatory guidelines, but we strive to address issues sooner whenever feasible. You will receive updates on the status of your complaint during this period.
Our goal is to provide a comprehensive response that outlines our findings and any actions we plan to take. If additional time is required, we will communicate this to you along with a new expected resolution date, ensuring transparency throughout the process.
Understanding Your Rights as a Borrower
As a borrower, you have specific rights that protect you during the lending process. These rights include the ability to file complaints, receive clear information about your loan terms, and access independent review services if you are dissatisfied with the lender's response. Understanding these rights is crucial for making informed decisions.
Additionally, if you feel that your concerns are not being addressed adequately, you can escalate your complaint to the Financial Ombudsman Service. This independent body offers a free service to help resolve disputes between borrowers and lenders, ensuring that your voice is heard.
Common Issues Faced by Loan Customers
Loan customers may encounter various issues, including unexpected fees, lack of communication from lenders, or difficulties in repayment. Recognising these common problems can help borrowers take proactive steps to address their concerns effectively. Badger Loans encourages customers to communicate openly about any challenges they face.
For instance, if you experience financial difficulties that affect your ability to meet your repayment obligations, it's essential to contact your lender immediately. They may offer solutions such as restructuring your loan or providing alternative repayment options that can ease your financial burden.
Filing a complaint with Badger Loans is a straightforward process designed to address your concerns effectively. Customers can submit their complaints via email or by writing a letter to the company's registered office. It’s important to include all relevant details regarding your issue to ensure a thorough investigation.
When submitting your complaint, make sure to provide your contact information and any reference numbers related to your loan. This will help us expedite the resolution process. Our team is committed to acknowledging receipt of your complaint promptly and keeping you informed throughout the investigation.
Timeline for Complaint Resolution
Badger Loans aims to resolve customer complaints as quickly as possible, typically within eight weeks. This timeline is in accordance with regulatory guidelines, but we strive to address issues sooner whenever feasible. You will receive updates on the status of your complaint during this period.
Our goal is to provide a comprehensive response that outlines our findings and any actions we plan to take. If additional time is required, we will communicate this to you along with a new expected resolution date, ensuring transparency throughout the process.
Understanding Your Rights as a Borrower
As a borrower, you have specific rights that protect you during the lending process. These rights include the ability to file complaints, receive clear information about your loan terms, and access independent review services if you are dissatisfied with the lender's response. Understanding these rights is crucial for making informed decisions.
Additionally, if you feel that your concerns are not being addressed adequately, you can escalate your complaint to the Financial Ombudsman Service. This independent body offers a free service to help resolve disputes between borrowers and lenders, ensuring that your voice is heard.
Common Issues Faced by Loan Customers
Loan customers may encounter various issues, including unexpected fees, lack of communication from lenders, or difficulties in repayment. Recognising these common problems can help borrowers take proactive steps to address their concerns effectively. Badger Loans encourages customers to communicate openly about any challenges they face.
For instance, if you experience financial difficulties that affect your ability to meet your repayment obligations, it's essential to contact your lender immediately. They may offer solutions such as restructuring your loan or providing alternative repayment options that can ease your financial burden.
